Your watch, your record
The work,
in one place.
View the current workshop stage and service request details securely.
Access your order
Enter your reference and the email on your service request. We'll send a private verification link if they match.
No order reference yet? Submit your existing order details for manual matching first.
Verify your email
Enter the email on your order to open this one-time link. Links expire after 15 minutes.
Service record
Current stage
Updates refresh automatically while this page is open. Payment and quote arrangements are confirmed separately with Kensington.
Need help? Email Kensington. Please don't include card details or identity documents.